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Contact Information

Business Services
PO Box 1510
Pembroke, NC 28372

Phone: 910.521.6203
Fax:
910.521.6688
Email:
businessservices
@uncp.edu

Location: Auxiliary Services Building
Campus Map

 

frequently asked questions

General Information

Lost/Damaged/Replacement

Account Balances & Adding Value

Meal Plans

Refunds

Q:  How do I obtain my BravesCard?
A:  By bringing your government issued photo ID and your course schedule to Suite 4 of the Auxiliary Services Building. Return to Top of Page

Q:  Is there a fee for the card?
A:  No.  Your first ID card is issued free of charge.  Lost, stolen or damaged cards are replaced for a $25 fee payable to the Cashier's Office on the first floor of Lumbee Hall. Please bring the receipt over to the Braves Card Office. Return to Top of Page

Q:  Do I have to get a new card every semester or year?
A:  No.  Your card is designed to last for 4 years. Return to Top of Page

Q:  How do I get a refund for the money on my BravesCard?
A:  Only graduating students or students that are withdrawing from the University are allowed to close their Braves Dollars and Dining Dollars accounts. Please fill out the top portion of the Close Accounts form (PDF) and either mail or bring it to the BravesCard Office for processing.  Checks will be mailed to the home address as it is listed with the Registrar’s Office.  Please allow 7-10 business days for processing. The fax number of the BravesCard office is 910.521.6847 Return to Top of Page

Q:  What is my BravesCard ID number?
A: This number identifies you around campus.  It is located in the upper right of your screen after logging into BraveWeb. This is also known as your Banner ID number or your student number.Return to Top of Page

Q:  I’ve lost my card, what do I do now?
A:  Please contact the BravesCard Office immediately so that we can put a hold on your account. You will have to purchase a replacement card. The cost is $25.00 dollars. Return to Top of Page

Q:  I need a replacement ID card.  How much will it cost?
A:  $25.  Lost, stolen or damaged cards are replaced for a $25 fee. You have two locations for paying for replacement cards: the Braves Card office or the Cashier’s Office. If you are paying with cash, please visit the Cashier's Office located in Lumbee Hall. The BravesCard office is prepared to take fees by check or debit/credit cards.  Please make your check payable to UNCP Return to Top of Page

Q:  I lost my ID card.  Can I get the same picture on my new one?
A:  Yes, if it is still in our photo database. Return to Top of Page

Q:  If I receive a new BravesCard, does everything from the old card transfer to the new card?
A: If you live off-campus, yes. If you live on-campus and in one of the residence halls with a card reader at the entrance, then you will need to let your resident administrator know that your issue level number has changed. Return to Top of Page

Q:  How do I add value to my BravesCard?
A: You have the following options to choose from:

(a) Use the online portal to add money to your card at https://braveweb.uncp.edu/opay/bd/

(b)  Go to the Cashier’s Office located on the first floor of Lumbee Hall and pay in person

(c) You can mail a check to the Cashier’s Office at:  The Cashier’s Office – One University Drive -  PO Box 1510 – Pembroke, NC 28372.  Please be sure to include the name of the student whose account the funds will be applied to.

(d) You can call the Cashier’s Office at 910.521.6410/6770/6206 with your credit card information.  The funds will be automatically applied to the appropriate account(s).

(e) You can visit the BravesCard office to pay in person by debit/credit card or check. Return to Top of Page

Q:  Can I get a history of my transactions?
A: Yes, for all financial transactions except those for bookstore purchases using Financial Aid. For a history of transactions, please contact the BravesCard Office. Return to Top of Page

Q:  Can I transfer funds from one account to another? 
A:  No. Return to Top of Page

Q:  How many meals are left on my account?
A:  The cashier’s in the Cafeteria, Bert’s and A la Carte can supply you with this information upon request. You may also contact the BravesCard office at 910.521.6845 or email businesservices@uncp.edu Return to Top of Page

Q:  Do meals or Braves Dollars transfer from semester to semester?
A:  It depends.  If you purchased a meal plan, then those meals and the Bonus Bucksthat came along with it will terminate at the end of the semester.  If you purchased Braves Dollars or Dining Dollars that are unaffiliated with a meal plan, or commuter block meals, they do transfer from semester to semester.

Note: Parents can also call the Cashier’s Office with their debit/credit card information and pay fees or add funds.  The numbers are 910.521.6410, 910.521.6770 or 910.521.6206. Return to Top of Page

Q:  May I get a refund on my residential meal plan?
A:  If it is within the time limit set by Student Accounts.  Please contact Student Accounts at 910.521.6525 for more information. Return to Top of Page

Q:  May I get a refund of my declining dollar funds?
A:  It depends.  If your Bonus Bucks are attached to your meal plan, it is non-refundable.  Dining Dollars or Braves Dollars that are purchased in addition to a meal plan are refundable, only if you are withdrawing or graduating. Return to Top of Page

Q:  May I get a refund on my Bookstore account funds?
A:  Yes, if you are withdrawing or graduating from the University and have paid for Braves Dollars with cash, check or debit/credit card.  The BravesCard Office does not process any bookstore financial aid refunds.  Please contact Student Accounts at 910. 521.6525 for more information. Return to Top of Page

Q:  Can I use Dining Dollars and Braves Dollars in the Cafeteria?
A:  Yes.  The cashiers will deduct the cost of the cafeteria meal from your Declingin Dollar funds according to what time of day you make the purchase.  breakfast, lunch or dinner. Return to Top of Page

Q:  Can I use Cafeteria meals in Bert’s or other food service locations?
A:  No.  There is no way to deduct an exact amount this way. But Dining Dollars, Braves Dollars, and Bonus Bucks can all be utilized in any food service venue Return to Top of Page

Q:  Can I use my Bookstore funds anyplace else on campus?
A:  No. Return to Top of Page

Q:  Is there a limit to the dollar amount that my card can hold?
A: No. You can put as much as you would like on the card but remember that it works like a debit card. We recommend that you keep it in a safe place at all times and treat it as you would cash.

Q:  I am a UNCP student that is either Distance Ed or at an alternate location.  How do I obtain my BravesOne Card?
A: You may stop by the BravesCard Office at your earliest convenience, or you may submit your digital photo online. The photo requirements are here http://www.uncp.edu/bs/card/submit_online.htm Return to Top of Page

Q:  Where is the BravesCard Office located?
A: Just inside the Auxiliary Services Building in Suite 4.  We are located behind the Fitness Center and to the left of the Bookstore. Return to Top of Page

Q:  What are the BravesCard office hours of operation?
A:  Monday-Friday 8 a.m to 5 p.m..  Lunch hour is from 1-2. Hours are extended during the first week of the fall semester. Return to Top of Page

Q:  How can I contact the BravesCard Office?
A:  By calling 910.521.6845 or by emailing businessservices@uncp.edu Return to Top of Page

Q: How can I find out the balances on my account(s)?
A: The vending locations and cashiers at some dining facilities are capable of informing you of any Braves Dollar and/or Dining Dollar balance you may have. The cashiers in any of our dining facilities can supply you with meal plan information upon request. Balances on your bookstore account(s) are available in BraveWeb. Return to Top of Page

Q: I am confused as to which account balances can transfer from semester to semester ?
A: If you purchased a residential meal plan, those meals and the Bonus Dollars that came along with them will expire at the end of the semester. If you purchased the Braves Dollars or Dining Dollars aside from Bonus Points, any funds left over will rollover to the next semester. Return to Top of Page

Updated: Friday, October 25, 2013

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PO Box 1510 Pembroke, NC 28372-1510 • 910.521.6000