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Contact Information

Division of Information Technology
PO Box 1510
Pembroke, NC 28372

Help Desk
Phone:
910.521.6260
Fax:
910.775.4337
Email:
helpdesk@uncp.edu Location: D.F. Lowry Building, Room 110

Main Office
Phone:
910.775.4355
Fax:
910.775.4333
Email:
doit@uncp.edu Location: Carter Hall

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Help Desk

DoIT

Frequently Asked Questions

Welcome to the DoIT FAQ, where we attempt to answer some of the most frequently asked questions. If you have a question that is not answered below, please contact our DoIT Help Desk at helpdesk@uncp.edu or 910.521.6260.

 

Categories

faqBlackboard faqBraveWeb/Network account
   
faqEmail/Connectivity faqSecurity
   
faqSoftware/Applications faqOther DoIT services

 


BraveWeb/Network account

I am an incoming student and need to create a BraveWeb and/or Blackboard account.

Blackboard and BraveWeb use the same account credentials. Creating an account for one grants access to both. Changing your password for one changes it for both.

To create an account, you need to proceed to BraveWeb and click on the “New User” link in the top left corner of the page, above the log in box. After selecting “Student” you will see a page asking for your last name, zip code and secret code. Filling out and submitting this form will start the Web site to walk you through account creation. If you do not have a secret code, you will need to contact Admissions at 910.521.6262.

How do I activate my BraveMail account?

Step-by-step instructions for activating your BraveMail account: http://www.uncp.edu/doit/bravemail/setup.html

I forgot my password... What do I do now?

You can reset your password using your security questions: https://braveweb.uncp.edu/passwd/start?source=home

I was trying to create my BraveWeb account and got the following message: "Query resulted in multiple users, please contact a staff member."

This error occurs when your last name, zip code and date of admission are identical to another incoming student. You will need to call the DoIT Help Desk at 910.521.6260 to have this issue corrected. Due to the nature of the error, it is best to call and not email the Help Desk, for a speedy resolution.

I was trying to create my BraveWeb account and got the following message: "No account was found for last name 'XXXXX', zip code '00000' and the secret code you supplied."

1) Please make sure you are entering a secret code as requested. If you do not have or know your secret code, please contact Admissions at 910.521.6262.

2) If you are a re-admit student who has been gone for one academic year or less and you still remember your old password, you do not need to create an account at this time.

3) Otherwise you will need to call the DoIT Help Desk at 910.521.6260 to have this access issue corrected. Due to the nature of the error it is best to call and not email the Help Desk, for a speedy resolution.

I am faculty/staff and cannot log in to BraveWeb with my student user name to check grades for a class I am taking.

Faculty and staff will need to sign into BraveWeb with their faculty/staff accounts. If you are taking classes, your student information will be accessible from Banner Self Service.

 

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Updated: Monday, October 21, 2013

 
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PO Box 1510 Pembroke, NC 28372-1510 • 910.521.6000