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Contact Information

Division of Information Technology
PO Box 1510
Pembroke, NC 28372

Help Desk
Phone:
910.521.6260
Fax:
910.775.4337
Email:
helpdesk@uncp.edu Location: D.F. Lowry Building, Room 110

Main Office
Phone:
910.775.4355
Fax:
910.775.4333
Email:
doit@uncp.edu Location: Carter Hall

Campus Map

 

Help Desk

DoIT

Frequently Asked Questions

Welcome to the DoIT FAQ, where we attempt to answer some of the most frequently asked questions. If you have a question that is not answered below, please contact our DoIT Help Desk at helpdesk@uncp.edu or 910.521.6260.

 

Categories

faqBlackboard faqBraveWeb/Network account
   
faqEmail/Connectivity faqSecurity
   
faqSoftware/Applications faqOther DoIT services

 


Security

I live in a residence hall. My computer is very slow. I think I may have downloaded a virus. What should I do?

If you are a residential student, you can download and scan your computer with our campus license of McAfee Virus Scan: http://www.uncp.edu/doit/students/update_mcafee.html

I received email from UNCP Customer Care Team asking me to provide my password.

Do not reply to any messages asking your password or/and username. DoIT will never ask you provide your information via email. If you have responded, please change your password and call the Help Desk immediately. Those are not legitimate messages.

I received an email telling me to go to a Web site and change my password. Is this legitimate?

You may be asked from time to time to change your password by UNCP. You can differentiate between legitimate requests and possible phishing schemes by observing WHERE on the Web you are going to change your password. DoIT will never ask you to go to a Web site outside of www.uncp.edu and braveweb.uncp.edu to change your password.

I am getting a pop-up from “autodiscover.uncp.edu” asking to configure Outlook, should I allow it?

This is part of the Exchange email system at UNC Pembroke, and it is safe to allow.

How should I secure my mobile technology such as an iPad?

Please consult our guide here.

 

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Updated: Monday, October 21, 2013

 
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PO Box 1510 Pembroke, NC 28372-1510 • 910.521.6000