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Contact Information

Division of Information Technology
PO Box 1510
Pembroke, NC 28372

Help Desk
Email: Location: D.F. Lowry Building, Room 110

Main Office
Email: Location: Carter Hall

Campus Map


Help Desk


Frequently Asked Questions

Welcome to the DoIT FAQ, where we attempt to answer some of the most frequently asked questions. If you have a question that is not answered below, please contact our DoIT Help Desk at or 910.521.6260.



faqBlackboard faqBraveWeb/Network account
faqEmail/Connectivity faqSecurity
faqSoftware/Applications faqOther DoIT services



I live in a residence hall. My computer is very slow. I think I may have downloaded a virus. What should I do?

If you are a residential student, you can download and scan your computer with our campus license of McAfee Virus Scan:

I received email from UNCP Customer Care Team asking me to provide my password.

Do not reply to any messages asking your password or/and username. DoIT will never ask you provide your information via email. If you have responded, please change your password and call the Help Desk immediately. Those are not legitimate messages.

I received an email telling me to go to a Web site and change my password. Is this legitimate?

You may be asked from time to time to change your password by UNCP. You can differentiate between legitimate requests and possible phishing schemes by observing WHERE on the Web you are going to change your password. DoIT will never ask you to go to a Web site outside of and to change your password.

I am getting a pop-up from “” asking to configure Outlook, should I allow it?

This is part of the Exchange email system at UNC Pembroke, and it is safe to allow.

How should I secure my mobile technology such as an iPad?

Please consult our guide here.


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Updated: Monday, October 21, 2013


© The University of North Carolina at Pembroke
PO Box 1510 Pembroke, NC 28372-1510 • 910.521.6000