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Contact Information

Division of Information Technology
PO Box 1510
Pembroke, NC 28372

Help Desk
Phone:
910.521.6260
Fax:
910.775.4337
Email:
helpdesk@uncp.edu Location: D.F. Lowry Building, Room 110

Main Office
Phone:
910.775.4355
Fax:
910.775.4333
Email:
doit@uncp.edu Location: Carter Hall

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Help Desk

DoIT

Frequently Asked Questions

Welcome to the DoIT FAQ, where we attempt to answer some of the most frequently asked questions. If you have a question that is not answered below, please contact our DoIT Help Desk at helpdesk@uncp.edu or 910.521.6260.

 

Categories

faqBlackboard faqBraveWeb/Network account
   
faqEmail/Connectivity faqSecurity
   
faqSoftware/Applications faqOther DoIT services

 


Other DoIT services

Does DoIT work on Student computers?

Due to liability issues, only certified and authorized DoIT staff may work on machines purchased through the Bookstore or the UNCP Premier site. Upon purchasing a computer through one of these two entities, you will receive information on what to do if your computer needs servicing.

How do I get a game console (Xbox 360/PS3/Wii) online?

You can find instructions for connecting your game console online here: http://www.uncp.edu/doit/resnet/game/

What if my technology question does not appear here? Who can I contact?

You can contact the DoIT Help Desk by phone at 910.521.6260, by visiting DF Lowry 110, or by email at helpdesk@uncp.edu

We have new faculty/staff starting today. What forms should they fill out?

Faculty:
The Faculty Account Application

Staff:
1) Network Account Application
2) To manage a Web site, submit the Web Account Application.
3) To access University servers from off campus, submit the VPN Account Application.
4) For Banner access, users should read through the Banner Account Application Process and complete the forms on the DoIT Web site.

I need to do an assignment in an application I've never used. Can you walk me through this or can I get training or assistance?
DoIT does provide training for students on some software packages:

http://www.uncp.edu/doit/training/

I need to update my computer software to Office 2010. Does UNCP offer student rates?

The UNCP Bookstore does offer an educational discount on selected software packages: http://www.uncp.edu/bookstore/

If you have further questions, you can contact the Bookstore at 910.521.6222.

I need more storage than the 1GB provided by UNCP. Where can I get access to more storage?

Microsoft's SkyDrive service can be used in conjunction with BraveMail to store up to 25GB worth of data:

http://skydrive.live.com

How do I get my student email setup on my cell phone or tablet?

View the BraveMail setup on mobile device guide:

http://uncp.edu/doit/help/365

 

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Updated: Monday, October 21, 2013

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PO Box 1510 Pembroke, NC 28372-1510 • 910.521.6000