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Contact Information

Division of Information Technology
PO Box 1510
Pembroke, NC 28372

Help Desk
Phone:
910.521.6260
Fax:
910.775.4337
Email:
helpdesk@uncp.edu Location: D.F. Lowry Building, Room 110

Main Office
Phone:
910.775.4355
Fax:
910.775.4333
Email:
doit@uncp.edu Location: Carter Hall

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Services

DoIT

MISSION

The Division of Information Technology reports to the Office for Finance & Administration and is responsible for providing a technological infrastructure of resources necessary to support the University's mission of teaching, research and service.

Goals

  • Goal 1: To provide hardware to facilitate administrative and academic computing across campus.
  • Goal 2: To provide networking resources to support computing across campus.
  • Goal 3: To provide systems analysis, programming and on-going technical support to administrative departments and administrative function of academic departments and provide software, programming and on-going technical support for faculty to support teaching, learning, service and research.
  • Goal 4: To provide training for all aspects of computing.
  • Goal 5: To provide video facilities and support to enable classes to be taught to other public schools, community colleges or universities and to be received from other universities to our University.

Goal 1: To provide hardware to facilitate administrative and academic computing across campus.

Objective 1.1 Maintain an academic minicomputer, fileservers and peripherals with the capacity to support the academic computing requirements of our faculty and students.

  • Performance Indicator 1.1.1 Percent of surveyed faculty using and expressing satisfaction with the academic resources available to them.
  • Performance Indicator 1.1.2 Yearly academic computing requests submitted from the academic departments to the Academic Computing Advisory Committee.
  • Performance Indicator 1.1.3 Programs to monitor performance and utilization of the minicomputer and fileservers.
  • Assessment Procedure: On an annual basis, the Subcommittee for Support Services will conduct a survey of faculty to determine satisfaction measures with the academic hardware. System Programmer/Administrator monitors system performance and utilization using tools available to him.
  • Use of Assessment Data: When utilization approaches maximum for extended periods, begin to plan for upgrade of equipment. The Academic Computing Advisory Committee uses the academic computing request from all the academic departments to determine on-going academic computing equipment needs and recommends fund allocations to the Provost and Vice Chancellor for Academic Affairs. The Subcommittee for Support Services will review the survey results and report them to the Academic Affairs Committee. They will be used to determine satisfaction of service and areas of need.

Objective 1.2 Maintain an administrative minicomputer, fileserver and peripherals with capacity to support the administrative departments and the administrative function of academic departments.

  • Performance Indicator 1.2.1 Administrative computing requests submitted from internal and external sources.
  • Performance Indicator 1.2.2 Programs to monitor performance and utilization of the minicomputer and fileserver.
  • Assessment Procedure: Review the requests for administrative computing resources. System Programmer/Administrator monitors system performance and utilization using tools available to him.
  • Use of Assessment Data: When utilization approaches maximum for extended periods, begin to plan for upgrade of equipment. Use the review of requests to determine on-going administrative computing needs resources necessary to meet those needs.

Objective 1.3 Provide technical support for the installation, maintenance and repair of computer equipment and peripherals on campus.

  • Performance Indicator 1.3.1 Number of requests from internal sources.
  • Assessment Procedure: Internal review of technical support requests received.
  • Use of Assessment Data: Use request to determine areas where equipment needs to be upgraded or how training efforts can address user problems

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Goal 2: To provide networking resources to support computing across campus.

Objective 2.1 Maintain a campus data network capable of providing both administrative, academic and student users access to the computing tools, hardware and software, necessary to complete their tasks.

  • Performance Indicator 2.1.1 Percent of surveyed faculty using and expressing satisfaction with the networking resources available to them.
  • Performance Indicator 2.1.2 Programs and tools are used to monitor performance and utilization of the network and its resources.
  • Assessment Procedure: On an annual basis, the Subcommittee for Support Services will conduct a survey of faculty to determine satisfaction measures with the networking resources. System Programmer/Administrator monitors the performance and utilization of the network and its resources using tools available to him.
  • Use of Assessment Data: The Subcommittee for Support Services will review the survey results and report them to the Academic Affairs Committee. They will be used to determine satisfaction of service and areas of need. When utilization of the network and its resources approaches maximum for extended periods, begin to plan for upgrades to the network.

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Goal 3: To provide systems analysis, programming and on-going technical support to administrative departments and administrative function of academic departments and provide software, programming and on-going technical support for faculty to support teaching, learning, service and research.

Objective 3.1 Install, enhance, maintain the administrative software necessary to support the information management functions of the University.

  • Performance Indicator 3.1.1 Review of existing administrative computing software needs with the administrative offices and academic departments with administrative function needs.
  • Performance Indicator 3.1.2 Determine, define and develop new administrative computing applications of administrative offices and academic departments based on changes in work requirements.
  • Performance Indicator 3.1.3 Review by the Financial Auditors during their annual audit of the University financial records and a less frequent review by the EDP Audit division.
  • Performance Indicator 3.1.4 Number of requests for data/information from internal and external sources.
  • Assessment Procedure: User feedback, Financial and EDP Audits and requests are reviewed to determine effectiveness of current systems, needs for new systems and customer satisfaction.
  • Use of Assessment Data: Users of the software provide feedback as to how it is working for them and what changes need to take place. Based on these requests the systems are modified or new applications developed to better serve our customers.
  • The Financial Auditors do an audit review of the center during their annual audit of the University and less frequently the EDP Audit division will come on campus to conduct a thorough audit the administrative systems. Based on these findings policies and procedures may be updated.

Objective 3.2 To coordinate the collection and reporting of institutional data to the Planning Division of General Administration.

  • Performance Indicator 3.2.1 Number of reports and data request submitted to UNC-GA.
  • Assessment Procedure: Meeting of reporting deadlines as describe by UNC-GA.
  • Use of Assessment Data: The Office will ensure all deadlines are met and the data is accurate.

Objective 3.3 Assist faculty by providing programming and technical support for their instructional and research computing needs.

  • Performance Indicator 3.3.1 Percent of surveyed faculty using and expressing satisfaction with the technical support available to them.
  • Performance Indicator 3.3.2 Number of requests for programming and technical support from internal sources.
  • Assessment Procedure: On an annual basis, the Subcommittee for Support Services will conduct a survey of faculty to determine satisfaction measures with the technical support available. User feedback.
  • Use of Assessment Data: The Subcommittee for Support Services will review the survey results and report them to the Academic Affairs Committee. They will be used to determine satisfaction of service and areas of need. Users of the software provide direct feedback as to how we can best support their activities.

Objective 3.4 Provide adequate software to academic departments and students to support teaching, learning, service and research.

  • Performance Indicator 3.4.1 Percent of surveyed faculty using and expressing satisfaction with the software resources available to them.
  • Performance Indicator 3.4.2 Yearly academic computing requests submitted from the academic departments to the Academic Computing Advisory Committee.
  • Performance Indicator 3.4.3 Programs to monitor utilization of the academic software on the minicomputer and fileservers.
  • Assessment Procedure: On an annual basis, the Subcommittee for Support Services will conduct a survey of faculty to determine satisfaction measures with the academic software. The academic departmental software requests are review. The Network Administrator monitors software utilization using tools available to him.
  • Use of Assessment Data: When software utilization approaches maximum number of users for extended periods, begin to plan for upgrade of licences. The Academic Computing Advisory Committee uses the academic software requests from all the academic departments to determine on-going generic academic software needs and recommends fund allocations to the Provost and Vice Chancellor for Academic Affairs. The Subcommittee for Support Services will review the survey results and report them to the Academic Affairs Committee. They will be used to determine satisfaction of the academic software and areas of need. All generic software is upgraded yearly to the latest version and is maintained on as many platforms as possible.

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Goal 4: To provide training for all aspects of computing.

Objective 4.1 Wrote and continually update a how-to manual for University computing.

  • Performance Indicator 4.1.1 Number of requests for copies of the manual.
  • Assessment Procedure: User feedback. Review of changes to systems and software.
  • Use of Assessment Data: Based on comments from users of the manual and the internal review of computing on campus add units that are needed and update those that have changed.

Objective 4.2 Produce three newsletters a year to keep the campus abreast of the latest changes in computing on campus and to announce the new training schedule for that period.

  • Performance Indicator 4.2.1Three newsletters produced a year.
  • Assessment Procedure: User feedback.
  • Use of Assessment Data: Based on comments from users continually collect ideas for the newsletter.

Objective 4.3 Design and offer workshops for the basic software utilized by all administrative and academic departments, i.e. wordprocessing, spreadsheets, database, desktop publishing, presentation, etc.

  • Performance Indicator 4.3.1 Percent of surveyed faculty expressing satisfaction that the workshops meet their needs.
  • Performance Indicator 4.3.2 Number of requests to attend workshops and waiting lists for workshops.
  • Assessment Procedure: On an annual basis, the Subcommittee for Support Services will conduct a survey of faculty to determine satisfaction measures with workshops. User feedback from survey of those attending workshops.
  • Use of Assessment Data: The Subcommittee for Support Services will review the survey results and report them to the Academic Affairs Committee. They will be used to determine satisfaction of workshops in meeting faculty needs. Results of direct survey by workshop participants will be reviewed to determine where changes need to be made.

Objective 4.4 Train data coordinators to use the administrative software so they in turn can train staff in their respective departments.

  • Performance Indicator 4.4.1 Number of internal request for help in using the administrative software.
  • Assessment Procedure: User feedback.
  • Use of Assessment Data: Based on user request for assistance, determine what changes need to take place in the training of data coordinators to support their departmental users.

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Goal 5: To provide video facilities and support to enable classes to be taught to other public schools, community colleges or universities and to be received from other universities to our University.

Objective 5.1 Maintain a classroom and conference room that utilizes full motion two-way audio and video to facilitate the teaching and learning environment.

  • Performance Indicator 5.1.1 Number of classes, conferences, workshops and seminars held.
  • Assessment Procedure: User feedback and surveys.
  • Use of Assessment Data: Based on comments, determine how to better facilitate this new technique in teaching to enhance instruction. Review survey results to determine satisfaction and ways to strengthen this delivery tool.

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Updated: Monday, October 21, 2013

 
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© The University of North Carolina at Pembroke
PO Box 1510 Pembroke, NC 28372-1510 • 910.521.6000