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Division of Information Technology
PO Box 1510
Pembroke, NC 28372

Help Desk
Phone:
910.521.6260
Fax:
910.775.4337
Email:
helpdesk@uncp.edu Location: D.F. Lowry Building, Room 110

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910.775.4355
Fax:
910.775.4333
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News and Information

DoIT

Contact:
The Division of Information Technology
910.521.6260 | doit@uncp.edu

Tuesday, September 7, 2010

Academic Support Services Subcommittee Report


Client Services

Assistant CIO Report: Cindy Saylor has been working with campus functional offices to standardize the data and procedures for remote identify verification for students and parents. The Executive Committee was very receptive of the proposal by this ad hoc committee to become consistent, yet compliant in identity verification.  Cindy represented DoIT at the New Faculty Orientation and presented at Faculty Development Day. She has put together a “Sharing the Expertise” training series for the month of September.

Client Services Report: The major objective for August was to be prepared for the beginning of the fall semester and the return of students and faculty to the campus. Much planning was done to make the transition into fall 2010 as smooth as possible. All of Client Services staff went beyond the call of duty to answer phones calls and emails, and to get work orders completed in a timely fashion. Client Services staff members sum it up pretty well:

  • Charles Kearney: “I feel overall that things have improved as far as getting settled in for fall; it seems to have taken only about 10 days till things settled down.  Even with a major change with Blackboard.  I think that we did enough planning and staying flexible to make it work.”
  • Mike Pruitt: “Not much to report myself, but how well the launch of the fall semester went….

Of special note is the successful installation and set-up of a thin client facility in the COP lab in DF Lowry. The collaborative work of Rob Hughes, Daryl Burgwyn and Tabitha Locklear is to be commended to use three variations of a newer technology to provide a successful alternative computing lab.

Additionally, the following tasks or projects have been completed or have seen a significant change:

  • Liz Cummings has done an incredible job as lead for Unified Messaging Training for Departmental Phone Numbers. The project is now is complete. Liz is also to be commended for getting all new faculty computers installed.
  • Four CS certified staff have begun performing GSX repairs for Apple.
  • Cassie Manis accepted the responsibility for setting up, training, and distributing the new Leadership Program laptops as well as the Honors College laptops. Wes Frazier continues to be responsible for the Teaching Fellows laptops.

Blackboard Support

 2nd Tier Support* 359   *Includes Alan Prevatte & Chris Moore

 Helpdesk**

97   **Helpdesk includes: Cassie Manis, Mary Graham, Charles Kearney, and Wesley Frazier
 Call Tree

65

 

 

 Others

19

 

 

 TOTAL 540  

 

 

Help Desk Contact Tallies

Week of Aug 15 - 1,245
Week of Aug 22 - 895

Client Services Work Orders Total 715

Faculty/Staff   Help Desk
 Liz Cummings 28 16%

 

 Wes Frazier 79 51%
 Mary Graham 23 13%

 

 Cassie Manis 59 38%
 Rob Hughes 13 7%

 

 Timothy Welsh 16 10%
 Melanie Jacobs 0 0%

 

 

 

 

 Charles Kearney 74 42%

 

 

 

 

 Mike Pruitt 38 22%

 

 

 

 

 

 

 

 

 

 

 

 TOTAL 176

 

 

 TOTAL 154

 

 

Labs   BraveTechs
 Daryl Burgwyn 32 17%

 

 Ethan Byrd 22

11%

 Tabitha Locklear 9 5%

 

 Rachel Dial 21 11%
 Wanda Hunt 149 78%

 

 Corey Durham 2 1%

 

   

 

 Kyle Hathaway 15

8%

     

 

 Megan Jacobs 31

16%

     

 

 Annissa Locklear 17

9%

 

 

 

 

 Josh Plummer 40

21%

     

 

 Chris Smith 28

14%

 

 

 

 

 Sarah Weatherman 19

10%

 TOTAL 190

 

 

 TOTAL 195

 

 

VCL Reservation Statistical Information: 8/1/2010 - 8/31/2010

Reservations   Top Campus Requestors
 Total Reservations 185

 

 School of Education 66
 Total Hours Used 188

 

 School of Business 33
 Now" Reservations 175

 

 Controller’s Office 30
 "Later" Reservations 11

 

 Social Work Dept 16
 Unavailable 1

 

 Financial Aid 15
 TOTAL UNIQUE USERS 35

 

   

 

VCL Usage by Software Applications

Reservations Unique Users Hours Used < 2 min
load time
>= 2 min load time Failures
 No Apps with SSH/SFTP (WinXP VMware) NCSU:
3 3 1 1 2 0
 UNCP Adobe Acrobat Pro 9 w Office 2007
8 4 7 7 1 0
 UNCP Camtasia/SnagIt w Office 2007
1 1 1 0 1 0
 UNCP Chem Draw (all UNCP Users)
2 2 1 0 2 0
 UNCP Dreamweaver 8 (for Fac/Staff Use)
16 9 12 8 8 0
 UNCP Dreamweaver 8 (for Student Use)
8 4 6 2 6 0
 UNCP Eco/EvoBeaker 1.01
3 1 2 1 2 0
 UNCP Fathom (for Student Use)
8 1 26 4 4 0
 UNCP Geo Sketchpad (for Student Use)
4 1 2 1 3 0
 UNCP Google Earth
4 1 5 0 4 0
 UNCP InDesign CS3 (for Student Use)
2 1 1 1 1 0
 UNCP Microsoft Office 2003
3 2 3 2 1 1 (33%)
 UNCP Microsoft Office 2007
7 5 10 2 5 0
 UNCP Microsoft Office 2010 (All UNCP Users)
2 2 1 1 1 0
 UNCP Microsoft Publisher 2007
2 1 2 0 2 0
 UNCP Microsoft Visio 2007
5 2 8 3 2 0
 UNCP Paint Shop Pro 6
14 5 8 8 6 1 (7%)
 UNCP PhotoShop Elements (for Fac/Staff Use)
26 4 23 15 11 0
 UNCP PhotoShop Elements (for Student Use)
1 1 1 0 1 0
 UNCP SAS 9.1.3
1 1 1 0 1 0
 UNCP Sketchpad 5
1 1 1 0 1 0
 UNCP SPSS 18 (PASW)
13 7 11 7 6 0
 UNCP Studio 8 MX (for Student Use)
14 2 17 4 10 0
 UNCP TI SmartView Emulator (for Student Use)
3 1 3 1 1 0
 UNCP Timeliner 5.1.1 (for Student Use)
2 1 1 1 1 0
 UNCP Visual Studio 6.0 (All UNCP Users)
5 1 2 1 4 0

 

Media Center

  • Faculty and staff numbers totaled 166 participating in
  • Starboard/classroom training in August
  • 46 trouble calls since May 26, 2010
  • 54 set-ups during the summer semesters
  • 385 laminated card and signs
  • 62 CD’s and 141 DVD’s recorded

» Continues to part II

 

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