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Division of Information Technology
PO Box 1510
Pembroke, NC 28372

Help Desk
Phone:
910.521.6260
Fax:
910.775.4337
Email:
helpdesk@uncp.edu Location: D.F. Lowry Building, Room 110

Main Office
Phone:
910.775.4355
Fax:
910.775.4333
Email:
doit@uncp.edu Location: Carter Hall

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DoIT

Contact:
The Division of Information Technology
910.521.6260 | doit@uncp.edu

Tuesday, April 12, 2011

Academic Support Services Subcommittee Report

 

Client Services

  • Cindy Saylor, Tabitha Locklear and Wanda Hunt toured the IT learning classroom and lab centers at Emory and Western Carolina Universities to gain insight and ideas towards planning for more streamlined and efficient resource offerings, as well as reduction in duplication of services and higher user satisfaction.
  • Saylor, as chairperson, and the members of the Identity Verification Adhoc Committee submitted their recommendation for a procedure to identify remote users when they contact the University for service.  The Executive Committee approved the recommendation.
  • Saylor, as chairperson, and the members of the Performance Management & Competency Assessment Committee submitted their recommendations for a more effective and efficient performance management system to the Executive Committee as charged.
  • The official rollout of Windows 7/Office 2010 began in March with the faculty refresh and departmental computer refreshes. Faculty refresh setups completed as of 3/31/11: 18.
    • Mac Pro’s – 1 of 1 Completed
    • Mac Book Pro’s – 8 of 30 Completed
    • iMac’s – 1 of 7 Completed
    • Dell Desktop’s – 3 of 33 Completed
    • Dell Laptop’s – 5 of 35 Completed
  • Training
    • Melanie:
    • 3 Dreamweaver training sessions – 6 participants
    • 1 IT Academy one-on-one – 1 participant
    • 1 Blackboard one-on-one – 1 participant
    • Wanda
  • PowerPoint training one-on-one – 1
  • Work Orders for March 2011
    • Top 5 Requestors:
      • School of Education (21)
      • Multicultural Center (12)
      • Admissions & Financial Aid (11)
      • School of Business: Economics (9)
      • HPER and Sociology/Criminal Justice (8)
    • Client Services Areas                        Closed Work Orders

    Faculty/Staff Services                  206                             
    Help Desk Services                       134
    Labs/Classrooms                           153
    BraveTechs                                   164     
    Blackboard Services                       50     
                                                          707     

  • VCL Reservation Statistical Information for March 2011:

Total Reservations: 171
Total Hours Used: 200
"Now" Reservations: 147
"Later" Reservations: 26
Unavailable: 2
Load times < 2 minutes: 66
Load times >= 2 minutes: 105
Total Unique Users: 45

Planning and Budget


James Lewis

IVF Usage-February 2011

302

Hours

IVC Usage - February 2011

125.5

Hours

Instructor Support

89

Hours

Starboard Training

1.75

Hours

28

Attendees

Instructor Support – Mike Pittman

44

Hours

RIAA Infringements

Month

FY09

FY10

FY11

July

0

0

0

August

0

0

13

September

106

99

11

October

6

67

106

November

4

199

76

December

0

133

29

January

0

139

28

February

1

137

72

March

47

115

55

April

100

129

May

23

33

June

5

14

Total FY 2009

292

1065

335

Alan Prevatte

Web Services

66

Work Orders

Network and Operations

  • Data Centers
    • March 10: A serious data center outage was caused by power issues and affected most of campus, lasting most of the day.  Several pieces of the primary data center equipment were damaged and replaced.
    • Performed routine inspections and maintenance of network, server, and infrastructure equipment.

 

  • Communications
    • March 10: Telephony system remained functional for buildings connected to the Lumbee Hall Data Center.
    • Email system faculty, staff, and departmental mailbox total is 1587, up 7 from previous month.
    • March 4: Basic email archiving for incoming, outgoing, and internal messages was initiated.
    • Performed routine telephone and Unified Messaging moves/adds/changes
  • Campus Network
    • March 18:  Wireless network and Residential network experienced problems connecting.  Kevin Pait and Chris DeSmit worked with Cisco engineers to troubleshoot and isolate this problem. This was a lingering result of the March 10 data center issue.
    • March 23: Backbone fiber repair work was performed on 6 strands of single mode fiber optic cabling connecting the primary and secondary data centers. University Center and Annex lost network connectivity for approximately one hour during the repair.
    • Argent Monitoring Solution installed and configured to monitor critical Windows servers, network devices, and services such as Exchange, Active Directory, and Eletronic sign network equipment. 
    • As part of a major push to complete the Network refresh project, Chris DeSmit, Barry Graves and Tony Chavis worked late evenings and weekends to replace outdated network equipment in 13 academic and administrative buildings.
    • New distribution layer switch installation at 25% completion.  This will greatly enhance the ability for single buildings to remain connected during a fiber cut or data center outage.
  • Support Operations
    • Barry Graves repaired Campus Police camera surveillance server
    • Barry Graves assisted in the repair of Mass Comm’s iNews server
    • Worked with University Relations and GPAC to resolve electronic sign communications issues.
    • Worked with Geology and Geography on network and server settings and security targeted for providing ARCGis services as well as enhanced file storage capabilities for G&G students.
  • General News
    • Tate Corney, a former UNCP employee, began work on March 14 as an Operations and Systems Analyst. Tate hit the ground running and is currently learning the network and systems infrastructure while working on several current initiatives such as the implementation of the Argent monitoring and reporting system, researching a PKI infrastructure, installing a centralized antivirus program for Windows servers, and working with other DoIT members on a major project to implement Microsoft System Center for campus-wide computer management.

Applications and Enterprise Systems

  • Tammy Locklear and Myra Moody, working with the Office of Housing and Residence Life, took CBORD Housing Management System (HMS) live with phase 1.  This allowed returning students to fill out their housing preferences and agreements, request roommates, reclaim their current rooms or select a new room online.  HMS replaces a manual process In Housing and Residence Life.  To date, 843 returning students have been assigned rooms for the Fall.
  • Maureen Windmeyer and Jonathan Lowery began meeting with functional offices to gather specific information for the implementation of the OpenKM document management system.  Terry Oxendine and Tabitha O. Locklear implemented the OpenKM server environment, including bringing redundant Promise arrays online and installing the software.  Ken Brayboy continued to test OpenKM, including importing electronic documents into a collection for DoIT using OpenKM web services.
  • Business Services continued the rollout of BraveCart (SciQuest HigherMarkets) to the campus.  Jonathan Lowery worked with Business Services to continue the implementation of eInvoicing and begin the implementation of eSettlement.
  • Tammy Locklear continued to work on the Banner AP direct deposit project, which will allow expense reimbursements to be deposited directly to an employee’s account.
  • Myra Moody, Tammy Locklear and Tom Jackson, working with the Bursar, continued to evaluate alternatives to the current laborious student billing process.
  • The Data Standands Committee, chaired by Tammy Locklear, resolved a number of issues related to Banner, including: instruction method changes; withdrawal reason codes; Teaching Fellows and Honors College attributes, and General Ed course identification.  In addition, the removals of unused address types and readmission application for one year changes approved previously have been completed.
  • Terry Oxendine and Dawn Albrecht worked with the Controllers’ Office on the implementation of Grant Effort Reporting in Banner.
  • Delores Lowry, Tammy Locklear, Myra Moody, Dawn Albrecht, Jonathan Lowery, Ken Brayboy and Tom Jackson worked together to archive data from the old Plus servers.  These servers will be retired, saving the university about $25,000 per year.
  • Terry Oxendine began the process of migrating campus databases from Oracle 10g to 11g.
  • Dawn Albrecht installed Banner Financial Aid upgrades 8.9, 8.9.1 and 8.10.
  • Jonathan Lowery produced a data extract to provide data for REACH NC (Research, Engagement, and Capabilities Hub of North Carolina), a project sponsored by UNC General Administration to help faculty find collaborators in research and problem solving.
  • Tammy Locklear attended Project Management, Tools and Principles training at NCSU.
  • Ken Brayboy, Dawn Albrecht and Tom Jackson attended SANS Web App Penetration Testing and Ethical Hacking training at Virginia Tech.

 

Member

Workorders

Dawn Albrecht

46

Jonathan Lowery

14

Tammy Locklear

11

John Hays

3

74

Department

Workorders

Controller’s Office

16

Human Resources

8

Registrar’s Office

6

Financial Aid Office

6

Student Accounts

5

Arts & Sciences College - Dean

5

Division of Info. Technology

4

Admission Office

3

Business Services Office

3

School of Education

2

Advancement Office

2

Academic Affairs

2

Campus Wide

2

Housing and Residence

2

Student Health Services

2

Chemistry/Physics Department

1

Institutional Effectiveness

1

Sponsored Research

1

Academic Excellence

1

Alliance - GA

1

Book Store

1

Chancellor's Office

1

74

Media Center
During the month of March the Media Center assisted with or provided technical support for 16 campus events:

  • SIFE Competition for the School of Business
  • UNCP's Association of American Indian Faculty and Staff
  • Native American HIV/AIDS Awareness Day Program (SHS)
  • Founders' Day ceremony in GPAC
  • USP Area Counselors Workshop
  • Webinar in Chancellor’s boardroom for Enrollment Management
  • Advising kickoff for Academic Excellence
  • Office of Multicultural and Minority Affairs guest speaker
  • Anime/Manga Festival for the Mary Livermore Library
  • National Council of Negro Women Induction Ceremony
  • Teacher Ed. Fair- Career Center
  • Campus Budget Hearing for the Chancellor’s office
  • Graduate Finale for the Bookstore
  • Social Work Symposium
  • UNCP Region IV Science Fair
  • Entrepreneurship Summit for School of Business

 

Media Center staff performed routine maintenance on the classrooms that were reported through the Incident Management System. Filters cleaned, bulbs replaced, and even a damaged screen in Sampson 132 was included on this past month’s work orders.

The Media Center is in the process of completing all work orders for classroom refresh at this time.  The audio in the three classrooms in D.F. Lowery has been completed and the next area will be in Old Main classrooms 129 and 237. All materials for these projects have been ordered and received with the exception of the Polycom interactive video unit for the Regional Center.


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