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Division of Information Technology
PO Box 1510
Pembroke, NC 28372

Help Desk
Phone:
910.521.6260
Fax:
910.775.4337
Email:
helpdesk@uncp.edu Location: D.F. Lowry Building, Room 110

Main Office
Phone:
910.775.4355
Fax:
910.775.4333
Email:
doit@uncp.edu Location: Carter Hall

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News and Information

DoIT

Contact:
The Division of Information Technology
910.521.6260 | doit@uncp.edu

October 2011

Academic Support Services Subcommittee Report

DoIT Monthly Report
October 2011

    I. Client Services

    • Assistant CIO Cindy Saylor:
      • Met with Deans of the Schools of Education and Business, the College of Arts and Sciences, and the Maynor Honors College with CIO Bob Orr to discuss the creation of an advisory committee made up of representatives from the schools and colleges toward shaping educational technologies for the University.
      • Finalized the selection of a vendor for the installation of new A/V technologies for the University Center and Annex meeting spaces.
      • With Bob Orr and Tom Jackson, worked toward implementation of the computing energies management software by Verdiem.
      • With Kevin Pait, coordinated the technology portion of the campus office relocations, and with the assistance of Liz Cummings, Rob Hughes, Mary Graham and BraveTechs, helped campus offices return to normal business operations.
      • With Tabitha Locklear, met with Drs. Siva Mandjiny and Meredith Storms to discuss a redesign of a Chemistry/Physics lab to facilitate more technological capabilities and streamlined experimentation.
      • With Tabitha Locklear, Daryl Burgwyn, and Rob Hughes, met with Dr. Paul Flowers and Chemistry/Physics technicians to discuss the redesign and upgrading of one of the department labs to support Blackboard Collaborate capabilities.
      • Agreed to serve on the Classroom Summit 2011 Advisory Board.
      • Organized the Nursing Department Faculty Development Workshop for which James Lewis, Michael Pittman and Melanie Jacobs provided training on interactive video, iTunesU and Starboard equipment, as well as Blackboard Collaborate and IT Academy.
    • Wanda Hunt and John Kerns created and published LabStats maps for the Village Apartments, BA 106, and Oak computer labs that show online what computers are in use in a lab; provided student training on RIAA Awareness and UNCP Proper Logout Procedures; requested responses regarding student technology training needs with the Student Training Questionnaire, and UNCP Technologies for Freshmen Seminar students. Wanda, John and the LabTechs completed 130 ResNet work orders for start of semester (Aug 15 – Sept 30).
    • Jill Locklear provided two sessions of proper laptop use for Honors College students before deploying laptops she imaged for the new academic year.

     


    Training:

      • Melanie Jacobs:
        • 7 - IT Academy Sessions for faculty/staff  - 15 participants
        • 1 IT Academy session with William Wendt students
        • 2 - Blackboard Collaborate sessions for faculty/staff - 8 participants
        • 1 - Blackboard Collaborate session for Business Services staff - 5 participants
        • 1 - Blackboard Collaborate session for Dr. James Robinson’s class
        • 1 - Blackboard training session for faculty/staff - 3 participants
        • 3 - Dreamweaver one-on-one sessions
        • 1 - VCL Demo for Dr. Jaime Martinez’s class
        • 1 - Information Security Training - 6 participants
        • Faculty Development Workshop for Nursing Faculty (Blackboard Collaborate and IT Academy) - 15 participants
    • Work Orders for September 2011

     

      • Top 5 Requestors:

    1. School of Education (40)

    2. Housing and Residence (16)

    3. Business Admin. and Economics (12)

    4. English & Theatre (12)

    5. Social Work (12)

    Client Services Areas Closed Work Orders
    Faculty/Staff Services 173
    Helpdesk Services 272
    Labs/Classrooms 325
    BraveTechs 159
    LabTechs 78
    ClassTechs 4
    Helpdesk Blackboard Support 42
    1053


    VCL Reservation Statistical Information for September 2011:

    Total Reservations: 148
    Total Hours Used:  228
    "Now" Reservations: 135
    "Later" Reservations: 13
    Unavailable: 0
    Load times < 2 minutes: 100
    Load times >= 2 minutes: 48
    Total Unique Users: 59
    Unique Users of Generic Linux VMware: 1
    Unique Users of VMware Windows XP: 59

    Durations:
    0 -30 minutes:  43
    30 minutes – 1 hour:  8
    1 hour – 2 hours:  52
    2 hours – 4 hours:  22
    > 4 hours:  23


    II. IT Planning and Budget

    Monthly RIAA Infringements Numbers

    Month

    FY09

    FY10

    FY11

    FY12

     

     

     

     

     

    July

    0

    0

    0

    75

    August

    0

    0

    13

    18

    September

    106

    99

    11

    69

    October

    6

    67

    106

    -

    November

    4

    199

    76

    -

    December

    0

    133

    29

    -

    January

    0

    139

    28

    -

    February

    1

    137

    72

    -

    March

    47

    115

    55

    -

    April

    100

    129

    94

    -

    May

    23

    33

    35

    -

    June

    5

    14

    48

    -

     

     

     

     

     

    Total

    292

    1065

    567

    162

     

    Work Orders:


    Alan PreVatte
    Web Services: 73

     

    Charles Swayne
    Web Services: 99
    Client Services: 1
    Network Services: 1
    Application Development and Support: 1


    IVF Statistics


    IVF Usage – September 2011
    224.5 Hours Total

    • Class Sessions – 130 Hours
    • Non-Instructional – 94.5 Hours

     

    IVC Usage – September 2011
    246.6 Hours Total

    • D.F. Lowry 308 – 35.3 Hours
    • Sampson 228 – 45.3Hours
    • Dial 214 – 30 Hours
    • Oxendine 59.5 – 35 Hours
    • Lumbee Hall – 94.5 Hours


    Instructor Support (Mike Pittman)
    8.25 Hours
    Instructor Support (James Lewis)
    5 Hours


    Starboard Training – 240 Hours

    III. Network Services

    System Center Configuration Manager (SCCM)
    SCCM is a system of servers that are used to help manage Windows computers across the university.  This system helps maintain accurate records of computer inventory and helps to ensure critical updates are deployed.  The system is composed of several servers on different parts of the network and the setup and configuration involves staff members from several different areas across DoIT.  Several teams met and collaborated to establish the base design and then to begin building the components of the system.

    Lindsey Building and Associated Moves
    The newly leased building was assessed for network connectivity.  A fiber connection was installed to provide high-speed, quality data and voice connectivity to the building, and, tangentially, Carter Hall as well.  New data ports were installed to ensure adequate coverage in every area and new network equipment was procured, configured, deployed, and connected in advance of the move.  Meticulous planning was performed to ensure connectivity was provided for all of the people relocating from location to location.  Equipment was removed from the Thomas Center and ROTC House facilities.

    Outages
    Wireless, VPN, Switch Management, and ResNet authentication issue
    On Friday morning, October 7 we diagnosed a problem with authentication into the above-mentioned systems.  The problem started around 10:30pm the night before as reported by the Helpdesk.  All of these systems use Cisco Access Control Server for authentication.  By 9:30am a work-around provided un-authenticated access for wireless and Resnet.  Cisco was unable to determine the problem on the ACS server.  Once the server was rebooted around 11:30am, authentication began working normally again.

    Telephone PRI Outages
    On Tuesday afternoon, October 4, we received calls, via mobile phone, from our Fort Bragg office that they could not call into campus.  Upon further diagnosis we determined that our Long Distance PRI circuit was down.  Outgoing long distance calls where processed through our Local PRI’s but some inbound long distance calls could not be routed to campus.  We also found an additional Local PRI circuit down. On Wednesday morning, AT&T replaced some local controller boards and re-routed a line in their downtown office to restore full service to all PRI’s by noon.

     


    Email Statistics
    Exchange mailboxes: 1667 – up from 1533
    Exchange Unified Messaging Accounts:  908 up from 906
    Total Inbound Spam Activity for the month of September 2011:
                Total Messages:             499,751
                Good Messages:             405,063
                Blocked Messages:             94,688
                Good Messages:             81.05%
                Blocked Messages:             18.95%

               
    Telephone Statistics
                Active Telephones: 1062
                Highest Call Volume September 8 = 9,193 calls, down from August 8 = 14,437 calls

     

    IV. DoIT Applications and Development Services

    • UNCP live with the UNC HR Data Mart.  This project replaces the old PMIS application used by the Office of State Personnel and eliminates the redundant data entry by HR staff.
    • Banner upgrades installed in TEST environment with testing underway.
    • Banner server operating system upgrades complete.
    • Banner – NCAA interface upgrade complete.
    • WebFOCUS – Issues with production server resolved.  Migration of reports from Cognos is ongoing.
    • CBORD HMS project is moving forward towards implementation of online housing applications.
    • Thin Client project moving forward with images being tested in DoIT.
    • Microsoft System Center Configuration Manager (SCCM) implementation pilot complete with SCCM installed in seven campus labs.
    • VMware infrastructure upgrade to version 4.1 complete.

     

     


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