Tuesday, March 23, 2010
Division of Information Technology
910.521.6260 | firstname.lastname@example.org
DoIT Staff Continue Efforts to Improve Technology Skills and Share Technical Expertise
DoIT team members were active this past fall semester in updating personal technology skill sets and in sharing their expertise with others. These updated skills promote more effective and efficient technology service options for our campus.
Mary Graham from the DoIT Client Services team completed her Dell Support Certification Courses giving her direct access to Dell’s Online-Self Dispatch for replacement and warranty parts and other services. Graham also completed her Apple Certified Support Professional 10.6 course and obtained certification.
In preparation for our campus deployment in spring of 2011, Graham, along with Daryl Burgwyn, DoIT’s Computer Lab Technician, also attended Windows 7 training to become familiar with packaging and deploying Windows 7. This training has prepared both to seek additional Microsoft certifications.
Tabitha Locklear, DoIT’s Classroom and Lab Manager, Liz Cummings, DoIT’s BraveTech Manager and Assistant CIO Cindy Saylor attended the TechMentor training conference in November. The conference provided training on leveraging features in the Windows environment, as well as sessions on critical strategies for implementing IT initiatives such as Windows 7 and new versions of Microsoft Office. Information gained will help ensure a smooth campus deployment of new Window products this spring.
Cassie Manis and Liz Cummings presented at the UNC CAUSE conference in November. The conference brought North Carolina universities and colleges together to share information technology expertise. Manis, a member of the DoIT Helpdesk, and Cummings, presented “Utilizing Student Expertise to Provide IT Support”; a presentation about UNCP’s BraveTech program that shared our student workers efforts and the benefits of being a part of this program. They shared specific information about students engaged in this program such as high student retention rates and students usually remain in the program until they successfully obtain their degrees. The presentation was well attended and generated much interaction among presenters and attendees.
Cindy Saylor, Assistant CIO for Educational Technologies also was a part of a panel discussion at UNC CAUSE on managing and leading helpdesk services. Along with representatives from three other UNC campuses, the session offered attendees the opportunity to discuss and share ideas regarding outsourcing, student-sourcing, setting limitations of service, assigning administrative rights for front-line staff, training and preparation, curtailing burn-out and retaining excellent staff.
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