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Contact Information

Division of Information Technology
PO Box 1510
Pembroke, NC 28372

Help Desk
Phone:
910.521.6260
Fax:
910.775.4337
Email:
helpdesk@uncp.edu Location: D.F. Lowry Building, Room 110

Main Office
Phone:
910.775.4355
Fax:
910.775.4333
Email:
doit@uncp.edu Location: Carter Hall

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Policies

DoIT

SafeConnect Frequently Asked Questions


DoIT


What is SafeConnect?

What if my system is not up-to-date?

How do I install the SafeConnect client or “Policy Key”?

How do I connect my game system or mobile device?

How do I un-install Clean Access?

Do I need to re-register my game system?

Will my anti-virus be supported?

Where can I go for support if something goes wrong?

 

 

 


 

What is SafeConnect?

SafeConnect monitors and governs access to our residential network. It requires a client (called a "Policy Key") to be loaded onto PCs and Macs that access the Internet with a wired or wireless connection. This application only gathers information about your computer's security and anti-virus configuration. It does not track any other information, nor does it store any confidential information.



What if my system is not up-to-date?

If your system has been determined not to be up-to-date, you will be notified and have a couple of days to access the Internet. If it is still not up-to-date, the computer will be "quarantined." While quarantined, you will still have access to update your operating system and anti-virus software.



How do I install the SafeConnect client or “Policy Key”?

You can get this client from a PC or Mac by opening a web browser and being redirected to a logon page. After logging on, you will be able to download the client application (or "Policy Key").



How do I connect my game system or mobile device?

Residential students will have a link behind BraveWeb which will allow them to register their own consoles. For step-by-step instructions, click here.



How do I un-install Clean Access?

While there is no harm in leaving the old Cisco Clean Access agent on your PC, you are free to uninstall it if you wish to free up system resources. The Clean Access Agent can be found and removed from “Programs and Features” in Windows Vista/7 under your control panel. You can find step-by-step instructions on how to remove the Cisco Clean Access Agent here.



Do I need to re-register my game system?

Yes. Unfortunately we cannot transpose game system registrations from the old system into the new system. Residential students will have a link behind BraveWeb which will allow them to register their own consoles. For step-by-step instructions, click here.



Will my anti-virus be supported?

For the list of SafeConnect supported anti-virus software, click here.



Where can I go for support if something goes wrong?

If something goes wrong with your SafeConnect client (or “Policy Key”), or you are being quarantined and cannot determine why, you should contact our ResNet Support staff in the Library. They can be reached at 910.521.5710.
If you have forgotten your user name or password and cannot login to the system you should contact the DoIT Help Desk at 910.521.6260.

 

Updated: Thursday, January 2, 2014

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PO Box 1510 Pembroke, NC 28372-1510 • 910.521.6000