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Contact Information

Division of Information Technology
PO Box 1510
Pembroke, NC 28372

Help Desk
Phone:
910.521.6260
Fax:
910.775.4337
Email:
helpdesk@uncp.edu Location: D.F. Lowry Building, Room 110

Main Office
Phone:
910.775.4355
Fax:
910.775.4333
Email:
doit@uncp.edu Location: Carter Hall

Campus Map

 

Policies

DoIT

ResNet

How To Get ResNet Help

Help Desk

  • General questions
    Phone: 910.521.6260. Available Monday-Friday, 8 a.m.-5 p.m.

    E-mail: helpdesk@uncp.edu


  • Technical help
    Phone:910.522.5710.
    Technicians are available daytime, evenings and weekends.
    Mary Livermore Library, room 239 (across from computer lab)

    E-mail: resnet@uncp.edu


What you should do before requesting ResNet technical support

  1. Visit the ResNet Troubleshooting page
  2. If the problem still persists, write down the nature of the problem
  3. Contact ResNet support at 910.522.5710 or resnet@uncp.edu Provide details of the nature of the problem
  4. Make an appointment to bring your computer to the Mary Livermore Library

    Assistance is provided in Room 239 on the second floor. Bring your computer, Ethernet cable (if applicable) and power cord.

    Note: ResNet assistance is limited to network and Internet connectivity issues including the SafeConnect Policy Key.

 

Click here to manually enroll other devices.

 

Updated: Thursday, January 2, 2014

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PO Box 1510 Pembroke, NC 28372-1510 • 910.521.6000