Disability Support Serivices
PO Box 1510
Pembroke, NC 28372
Location: D.F. Lowry Building, Room 107
NC Relay Protocol/Tips
Relay is a tool used by deaf, hard-of-hearing and speech impaired individuals to facilitate communication via telephone access from a voiced party and a teletypewriter (TTY) user or vise versa.
An operator will answer and ask which number you are trying to dial. The operator will dial the number and notify the second party that someone is attempting to contact them via Relay services. The operator will notify you that the requested party is on the phone and you may begin speaking. The operator will type everything you say to the second party on the other end. At anytime when you have finished making a statement you need to say the words “Go Ahead” this allows the operator to alert the other person on the other end that it is their time to begin responding. The typed message will appear on the TTY of the second party.
Updated: Thursday, August 11, 2011
© The University of North Carolina at Pembroke
PO Box 1510 Pembroke, NC 28372-1510 • 910.521.6000