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Library changes return policy

By Amanda Hickey

The Livermore Library made many changes to its services and policies.
Library patrons are no longer able to renew over the phone, according to a listserv e-mail sent out Aug. 20 by June Power, Access Services and Reference Librarian.
“Today’s privacy concerns and the legal requirement that Social Security numbers not be used for identification purposes made this policy amendment necessary. Library patrons wishing to renew items now may do so online by logging in with their secure PIN or by coming by the Circulation Desk with their BravesOne card,” Power wrote.
Another change in policy is the elimination of fines and fees on certain items.
“The library is more interested in having library materials returned than in collecting overdue fines,” Power wrote.
A bill will be issued 28 days after a General Collection item was due while a bill for a media or bestseller will be sent 10 days after the due date. All bills issued will include a $15 processing fee, according to the e-mail.
Interlibrary Loan Services also had changes, beginning with a new name: Document Delivery Services.
“An electronic delivery system was implemented that will now allow us to deliver requested articles electronically, rather than having patrons come in to pick up paper copies. Patrons can specify their delivery preference in their ILLiad account, their web interface used to make requests for materials,” according to the e-mail
Patrons can also place holds on items available in the Library’s online catalog. The items will then be retrieved by library staff and kept at the Circulation Desk for a week before being reshelved. Items placed on hold by graduate and distance education students will be mailed to their home address, according to the e-mail.
“Access Services staff members think the recently implemented changes will be beneficial for our patrons and make the use of library resources more efficient and productive,” Power wrote.

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Updated: Sunday, October 14, 2007
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