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McDonalds manager earns highest award in management

By Hannah Simpson
Around the Town Editor

Photo by Hannah Simpson
McDonalds Manager Mickey Locklear won the Ray Kroc Award on Jan. 11 for excellence in customer service. Locklear received $2,500 and a trip to Chicago to attend a banquet. Locklear was one of only five managers in the Raleigh region to receive the honor.

Pembroke’s McDonalds Manager Mickey Locklear was granted the Ray Kroc Award, the highest award a manager can receive, on Jan. 11 for his excellence in customer service.

Locklear was awarded a check for $2,500, a pin and a trip for him and his wife to Chicago for four days, for a banquet and a chance to “touch shoulders” with the president of McDonalds.

Pembroke’s McDonalds is owned by Rust Enterprise, an organization started by James Rust, who hired Locklear at 16 years old.

“Nobody’s ever won it in this organization,” Locklear said.

Locklear is one of five managers who won the award in the Raleigh region.

“It’s a big accomplishment,” he said.

Locklear said there were many criteria that must be met in order to be considered as a recipient of the award.

This includes how one deals with customers, how a manager runs the restaurant and their activities off of the McDonalds property.

“I try to take care of the people who take care of my customers,” Locklear said of his employees.

He described various charity works he has helped organize and implement throughout Pembroke, which includes cooking and serving fans at UNCP football tailgating and cooking free food for public servants on 911 day, created to honor public servants by former President Ronald Regan.

Locklear also spearheaded a “classic car run” to raise money for an area couple diagnosed with cancer. The route ran from Pembroke to Red Springs and raised $5,200.

He said he hopes to conduct another fundraiser this spring.

“I keep busy outside of McDonalds,” Locklear added.

Locklear attended Lumberton High School and took business classes in Chicago for his McDonalds management training.

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Updated: Wednesday, January 30, 2008
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