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The infamous Lumbee Hall runaround strikes again
By Wade Allen
I’ve heard my peers talk disgustedly about the so-called Lumbee Hall runaround. That is being sent from office to office on a never-ending quest to get someone to help them solve a problem. I had never personally experienced it before.
During the last academic year, the administration had implemented a gold button policy in which the employees directly assisting students were to wear a button that reads “UNCP – Students First” pinned to their lapels.
The campaign was an effort to put an end to the run around some students experience in Lumbee Hall.
Well, the only buttons in sight on Oct. 19 in Lumbee Hall were on the elevator, that faithful stainless steel box that became my best friend as I began a journey from one floor to another with no end in sight.
I was greeted by a canary yellow Post-It note on the budget office door instructing me to report to the payroll office.
Since I was on the third floor, I saw the Office of Human Resources and stopped in to inquire why the payment was late and if this would be an on-going problem.
As I entered the office, there was no one to be found.
The lights in the director’s office were off, and there was no secretary seated at the desk. In a few minutes, a woman emerged from the back room.
I told her my story and she said that she could not help me, that it must be an issue with the payroll office.
I walked back to the elevator and pushed the button to the first floor. I found the payroll office and a staff person greeted me.
Luckily, the elevator was still waiting for me on the first floor. I was experiencing the fact it doesn’t take long for someone to pawn you off on another department.
I went back to the third floor and was greeted again by the same staff member.
She said she could not find my check either but instructed me to wait until I r e c e i v e d word from her department. In other words, don’t call us, we’ll call you.
Disappointed, I thanked her and left Lumbee Hall to go to class more confused than ever.
Two more days
Oh boy, I thought, this is great. Not only did I get an apology for my inconvenience, but I might actually receive my paycheck.
It seemed a long time from August, when I had first begun to work for the money.
I reported to the payroll office on Oct. 23. The payroll office must exchange stationery with the budget office because I was greeted by one of those canary yellow Post- Its again. This time, instructing students to go to the cashier’s office to pick up checks.
Walking down the hall to the c a shi e r ’s office, I e n t e r e d and waited in line. All of a sudden, a gent l e m a n waiting in line behind me was called to the window to pick up his check.
Watching this injustice unfold before my eyes, I bit my tongue and practiced my best manners.
When I was called to the window, I explained my story. She had a check waiting, and I signed the receipt for it, as proof that I received it.
Half the amount
Realizing the cashier was only in charge of distributing checks, I went directly to the third floor Human Resources office.
Once again, I found no secretary at the desk. I waited and, eventually, someone asked if she could be of service.
I explained that my paycheck was for half the amount it should have been. She told me I’d have to speak with the Human Resources Director Pamela Barkett.
For as long as I can remember, my fellow students and I have always thought of Barkett as a God-like figure. We never see her, but have complete faith that she must be there. So, you can imagine the thrill of seeing her in-person instead of having her message forwarded to me through a lowerranking staff member.
I opened her door and there she was – a tall, medium-built woman wearing black reading glasses, sitting before stacks of papers and a Styrofoam cup. I knew right away that this was a busy person.
I explained to her, and several of her colleagues, my dilemma and she ordered a staff member to retrieve my file.
Wanting to know when I could expect the other half, Barkett said, “I really don’t know. I can’t promise anything. I can tell you that you won’t be getting another check today. It’ll probably be Nov. 15.”
She also said that “Raleigh” controls the check that I received bearing the pre-printed signatures of Chancellor Jenkins and Vice Chancellor for Business Affairs R. Neil Hawk.
I may only be a student but I knew, I just knew, that she must hold the key to the engine that, when cranked, would resolve my problem in due time. After all, she is the director of human resources.
Barkett explained that it was not really her job to see that I was paid correctly.
Not to be outfoxed, I pointed out that it certainly was not my fault – surely, I was the victim plus I had bills to pay.
As I left Lumbee Hall, I was bewildered as to why she did not rise up, take charge and resolve my problem.
My paycheck was supposed to be issued on Oct. 15, and I found myself more than a week later on Oct. 23 still without the full amount.
Others like me
I’m left with several questions, more than a few concerns and more confusion than a student has a right to expect. My hard-working student colleagues at UNCP deserve to get paid on time and in a trustworthy, reliable and courteous manner.
As I was riding in my car on I-95 the other day, I saw a billboard reminding me, and millions of travelers, that UNCP is the “best in the Southeast.” I’ve always agreed.
Put students first